The Wellness Clinic
Doctors for Preventive Health
16/11/2021: Festive Season closure dates
Last working day for The Wellness Clinic in 2021 will be Tuesday 14th December. We re-open in 2022 on Monday 10th January.
26/7/2021: Telephone TeleHealth at The Wellness Clinic
Follow up consultations at The Wellness Clinic are suitable for telephone TeleHealth.
Annual Health Assessments, which involve full physical examination, are not suitable for TeleHealth.
Fee structure for telephone TeleHealth consultation at The Wellness Clinic is the same as for face-to-face consultations:
15 minute (short) consultation via telephone TeleHealth - fee is $80 - rebate is $39.10
30 minute (standard) consultation via telephone TeleHealth - fee is $140 - rebate is $75.75
Please speak with the Secretary who will assist you. Tel. 9686 0700.
26/7/2021: Super-lockdown LGAs in Greater Sydney
Attendance at The Wellness Clinic is now restricted due to the escalation of the coronavirus pandemic, effective 26.7.2021.
If you reside in any one of the super-lockdown Greater Sydney LGAs (Blacktown, Campbelltown, Canterbury-Bankstown, Cumberland, Fairfield, Georges River, Liverpool and Parramatta), effective 29.7.2021 , you cannot enter The Hills Private Hospital. We appreciate your cooperation to help keep everyone safe. For upcoming follow up appointments, please accept a telephone TeleHealth consultation. If your appointment is for your Annual Health Assessment, you should reschedule for sometime after September 2021. Should you require urgent medical attention, please seek help at a Medical Centre or Hospital Emergency Department within the confines of your own LGA. Thank you for you patience and understanding at this difficult time.
4/1/2021: Consultation fees for 2021
Please be advised of amended consultation fees by reviewing the webpage entitled 'Fees 2021'. Thank you kindly.
18/12/2020: Festive Season closure
Dr Ison commences her annual Christmas leave after close of business today, 18th December 2020.
The Wellness Clinic will then be closed for 3 weeks and will reopen for the New Year on Monday 11th January 2021.
After a difficult year of coronavirus pandemic, we wish everyone a joyous and peaceful Christmas. May 2021 bring us all good health and good fortune. As per usual instructions from The Wellness Clinic, should you require acute medical care over the festive season please go to your local GP Medical Centre or Hospital Emergency Department.
30/9/2020: TeleHealth extended under new arrangement from Oct 1st
'Whole of population’ Telehealth services were introduced by the Australian Federal Government on 30 March 2020 in response to the coronavirus pandemic. The new COVID-19 items were initially available only to patients and providers with COVID-19 or at risk of the virus. However the scope of Telehealth services was subsequently and rapidly expanded by popular demand such that Telehealth is currently available to all Medicare-eligible persons for the treatment of any condition until March 30, 2021.
From 6 April to 30 September 2020 inclusive, it was a legislative requirement that the new Telehealth services must be bulk billed for:
Commonwealth concession card holders, Children under 16 years old and Patients who are more vulnerable to COVID-19.
Health providers were free to apply their usual billing practices to the Telehealth items for all other patients however Dr Ison decided to apply universal bulk billing for all TeleHealth consultations for the 6 month period of March to September 2020.
Please be advised that from October 1, 2020, The Wellness Clinic will continue to offer the option of Telehealth consultations but bulk billing will no longer apply. There will be a time based, fee-for-service schedule for Telehealth which exactly aligns with our current fees for face-to-face consultations. Plus the same Medicare rebates apply, which means that out-of-pocket costs remain equivalent for whichever mode of consultation.
Providers are expected to obtain informed financial consent from patients prior to providing the service - regarding fees and out-of-pocket costs - and our Receptionists can assist you with this information.
Please keep in mind that a service may only be provided by Telehealth where it is safe and clinically appropriate to do so.
31/7/2020: Dr Ison's books are now closed to new patients as of August 2020
Sincere apologies to any newly enquiring patients but The Wellness Clinic is now at capacity with current patient load. Hence we are unable to accept any new patients at this time. As circumstances are always changing, please feel free to enquire again in 6 months time (February 2021).
14/4/2020: Business as usual (sort of) at The Wellness Clinic
Given the clear guidelines below, from "the powers that be" who are managing the COVID crisis nationally, Dr Ison has decided the following:
From Easter Tuesday (today) onwards, we will be conducting as many health reviews and health assessments as is sensibly possible.
In other words, please do not feel you have to defer your scheduled appointments due to the coronavirus situation.
Keep in mind The Wellness Clinic does not operate as a general practice (with a waiting room full of sick patients) and so this makes us a relatively safe place to attend. Rather, our core business is helping people stay well by doing their regular preventive health checks and assisting people with chronic disease(s) to manage their condition(s) well and achieve their best health.
Please be reassured that infection control measures and standards are very high at The Hills Private Hospital.
It is important that you do not attend your appointment if you are unwell with respiratory symptoms. Instead please telephone for advice.
Also, it is fine to reschedule your appointment if you are worried about coming out of self-isolation.
If you are a vulnerable or at-risk person (e.g. 70+ years, pregnant, immune-suppressed e.g. cancer patient) it is safer to stay at home and do a TeleHealth consultation with Dr Ison over the telephone.
Your kind cooperation in these difficult times is much appreciated.
8/4/2020: Federal Health Minister urges Australians to get their health checks, saying it's OK to visit the doctor during the COVID-19 crisis
Transcript: AMA President, Dr Tony Bartone, Health Minister Greg Hunt, and Deputy Chief Medical Officer Michael Kidd, Press Conference, Parliament House, Canberra, Wednesday, 8 April 2020
Subject COVID-19 update
GREG HUNT: "Today is about focussing on the health care of Australians beyond just the coronavirus, and supporting our healthcare workers.Today, we have two very simple messages. One, is about supporting your health.
Even during the coronavirus, we still have to take care of- whether it’s cardiac conditions, whether it’s oncology conditions, whether it's tension or blood pressure or any of the other ordinary conditions which are part of our day-to-day health management.
That means - call the doctor. See the doctor if that's a face-to-face consultation that's required. But don't ignore the doctor. For all of these health conditions, we want Australians to continue to focus on their ordinary health as well as the coronavirus management."
MICHAEL KIDD: "Thank you, Minister. I'm a general practitioner and I want to speak as a GP to you today.
One of the things that we know from the experience of past epidemics and pandemics around the world is that often people do not continue to get the regular healthcare they need. And sometimes, we see more morbidity and mortality occurring from preventable chronic conditions than actually occur from the infectious agent itself, and that's why it's incredibly important that everybody in Australia continues to receive the healthcare which they would normally be receiving at this time.
If you have an acute health problem that is worrying you, please reach out to your general practitioner. You can do this either by the telephone, by video consultation, using the new opportunities that telehealth offers us all, or through making an appointment and making a face-to-face consultation in your doctor's surgery.
If you have a chronic health condition which requires you to see your GP or your specialist regularly, please continue to do so. Again, reach out to their practice, make an appointment, either through telehealth or through a face-to-face consultation.
If you're taking medication every day to prevent a chronic condition from getting worse, if you have hypertension, diabetes, asthma or other conditions, please continue to take your medication. And if you run out of your medication, contact your GP, contact your local pharmacy. There are measures in place to get your medications to you.
If you are someone who needs to have regular blood tests done, it's important that you continue to have your blood tests done. So again, reach out to your GP or your specialist; arrange to have your pathology provider to take your blood and get your blood tests done as well.
I know many people are very worried about leaving their own homes, but it is totally acceptable to leave your own home to attend a medical appointment, to attend a pharmacy, to get a blood test done, if this is what is required. But while you do that, please make sure that you are adhering to the physical distancing measures which are in place to protect you and to protect everyone across Australia.
If you have a mental health condition, again, it is incredibly important that you continue to stay in touch with your therapist. And again, this can be carried out through telehealth. We, the healthcare providers of Australia, want to work with you to make sure that you stay fit and healthy and well during this pandemic. We are working with you to make sure that everybody stays safe, stays well.
Can I finish by saying my thanks to all my colleagues across Australia for the exceptional work that everybody is doing to keep the people of Australia safe and well. Thank you."
30/03/2020: Bulk-billed Telehealth services now available at The Wellness Clinic
Commencing today, patients have the option to switch their upcoming face-to-face medical appointment to a telephone consultation. Dr Ison has committed to bulk-billing this service during the COVID-19 crisis. Telehealth is an eminently sensible option for when there is no necessity to have an in-person attendance. It is particularly suitable for follow up consultations to discuss results and to review health management. It is also appropriate for patients to be able to remotely access advice or support from their doctor during this worrying time.
Until further notice, The Wellness Clinic remains open to serve you either in-person or by Telehealth. Please call 9686 0700 to organise your appointment. All requests for Telehealth service will be honoured, as promptly as is possible, for existing patients of the clinic.
29/03/2020: Telehealth services will be available to all patients
for the duration of the COVID crisis
A breakthrough agreement brokered by the AMA with the Federal Government for expanded telehealth access to general practitioners and other medical specialists will allow continuation of normal patient care, and reduce the need for scarce Personal Protective Equipment (PPE).
The $669 million breakthrough agreement was announced this morning by Prime Minister Scott Morrison and Health Minister Greg Hunt.
AMA President, Dr Tony Bartone, said the new telehealth arrangements will allow even more patients from this week to have consultations with general practitioners and some other medical specialists without leaving home.
Dr Bartone said that the AMA has been working with the Federal Government for weeks to ensure that telehealth is widely available so that patients can access care without the risk of exposure to or spread of the coronavirus.
“This is vital in ensuring that usual patient care can continue comprehensively despite the increasing threat of COVID-19,” Dr Bartone said.
“The new telehealth arrangements to be implemented in the coming days will support patient consultations, which do not require a physical examination, to be conducted with general practitioners and some other medical specialists by telehealth.
“Patients who still need to visit their doctor can continue to do so.
“This also means that patients can maintain their home isolation.
“Doctors will be able to conduct telehealth consultations from their practices or while they themselves may be in home isolation. And it will reduce public hospital presentations that could have occurred without telehealth access.
“Critically, it will reduce avoidable use of PPE. Doctors at present require PPE for any patient with symptoms suggesting potential COVID-19. Telehealth consultations require no PPE. It will cut down use of PPE, freeing the scarce supply for use elsewhere in the health system.”
Dr Bartone said that, as part of the negotiations with Health Minister Hunt, the AMA raised concerns about the ongoing sustainability of medical practices should they face business disruption or closure following exposure to COVID-19.
“The Prime Minister and Minister Hunt have today made it easier for patients to see their doctors, and for doctors to keep operating their practices as all Australians work to contain the spread of Covid-19 and stay safe and healthy.
“It may take some patients and doctors who are not familiar with telehealth some time to adjust, but the adjustment will be worthwhile,” Dr Bartone said.
Ref: AMA online, 29 March 2020
24/03/2020: Telehealth to be expanded for all patients
GPs will be able to bulk bill telehealth services for all Australians from next week.
The Federal Government has heeded the call of thousands of GPs amid the coronavirus pandemic, opening up the telehealth eligibility criteria to all Australians.
GPs will be able to bulk bill phone or video consultations with all patients from next week in a bid to help contain the rapid spread of coronavirus, AAP has reported.
The Federal Government has expanded the eligibility criteria to include all GPs, specialists, and mental health and allied health professionals.
‘This has been one of the most significant changes we’ve seen in Australian general practice in my working lifetime of 35 years,’ Professor Michael Kidd, Principal Medical Adviser to the Department of Health, said.
The reform follows continued advocacy from the RACGP, and other medical and patient groups, who have been working tirelessly with the Federal Government to co-design the response to the pandemic.
As it stood, the eligibility criteria for bulk-billed telehealth only included suspected or confirmed cases of COVID-19 (coronavirus), and particularly vulnerable cohorts. Anyone between the ages of one and 70 (or one and 50 for Aboriginal and Torres Strait Islander people) had been excluded.
‘The RACGP has said from the start, we need telephone and videoconferencing item numbers for all patients. We need them to continue providing quality care so we can protect patients, GPs, and their teams,’ RACGP President Dr Harry Nespolon told newsGP. ‘We have been working closely with Minister Hunt and the Department of Health to achieve this.
‘We thank the minister and the department for listening to our concerns, and addressing them. There is still work to be done, but we think we can get there within the week.’
Telehealth expansion has been seen elsewhere in the world as confirmed cases soar, with GPs in the UK advised to consult patients remotely where possible. Similarly, in the US President Donald Trump has rolled out telehealth accessibility for all Medicare recipients.
Locally, Federal Health Minister Greg Hunt praised the opening up of telehealth to all Australians as ‘an extremely important development’.
‘Very important to stress, however, that a very large proportion of GP services of course require face-to-face treatment,’ he said.
Meanwhile, Private Healthcare Australia chief executive Rachel David said private health funds are working to expand consultations for mental health services. Dr David also called on health funds to give relief to members experiencing financial difficulty as a result of the pandemic.
General practices have been feeling mounting pressure. Rapidly changing medical advice has meant staff members are constantly inundated with requests for information, while personal protection equipment (PPE) shortages have been worsening.
The Federal Government has said it will continue to work with the RACGP and other peak bodies, with the next stages of the response expected to be confirmed by the end of this week.
Ref: NewsGP 24 March 2020
22/03/2020: Urgent COVID-19 update regarding 'Shutdown' arrangements and Medical Practices
A letter to AMA members from NSW Branch President, Dr Kean-Seng Lim:
Dear Dr Ison
AMA (NSW) is welcoming the increased physical distancing measures introduced by the National Cabinet managing the COVID-19 crisis that take effect from midday tomorrow.
We wrote to the Premier on Friday to encourage the NSW Government to consider the evidence and to determine if further measures were required.
We have confirmed that medical services are not subject to the shutdown and therefore practices are able to continue to operate.
In addition, while we congratulate the Government for enabling greater access to Telehealth Services for some patients and some providers, we believe there is a need to broaden this to allow doctors to provide their usual care in a safer manner for both providers and patients.
It has been the AMA's position, since it first started campaigning on this issue, that there be broad access to telehealth wherever clinically appropriate.
Our colleagues at Federal AMA are continuing to lobby the Government on your behalf on this issue.
Practices should still be actively implementing social distancing and other risk management arrangements.
We are aware there is potential for a further escalation of these shutdown measures and will continue to engages with the Government in this regard.
AMA (NSW) will be providing more advice for members as soon as it is available.
Contact AMA (NSW)
P: 02 9439 8822
F: 02 9438 3760
PO Box 121, St Leonards NS
12/03/2020: Coronavirus Alert
Today the WHO has declared a worldwide pandemic for COVID-19. Please be advised that, in the public health interest of containing transmission of the virus, you should henceforth (until further notice) not attend The Wellness Clinic, or enter The Hills Private Hospital, if you have any respiratory symptoms such as sore throat, runny/blocked nose, and/or cough.
If you have respiratory symptoms and are a recently returned traveller,
you should telephone the COVID-19 National Hotline (24/7) on 1800 020 080 for advice about where and how to get a coronavirus test.
If you have respiratory symptoms and have had contact with a confirmed coronavirus case,
you should telephone the COVID-19 National Hotline (24/7) on 1800 020 080 for advice about where and how to get a coronavirus test.
If you have respiratory symptoms but are not a recently returned traveller, nor have you been in contact with a confirmed coronavirus case,
you should self-isolate at home until you recover and/or you should seek medical attention if your condition worsens.
Coronavirus Update to GPs as of 8/3/2020 from the Chief Medical Officer, Dr Brendan Murphy
I am writing to update you on the COVID-19 outbreak situation in Australia and internationally, and to outline the Commonwealth’s current and future support for the central role you are playing in our national response.
There has been a significant amount of advice and information already provided to health professionals. I recognise that the evolving nature of this outbreak has required public health advice to evolve rapidly with the emerging epidemiology. This has made it more challenging for people to keep it up to date, and has led to some confusion and a perception of inconsistency of information/information gaps.
We are addressing this and will enhance communication to primary care, starting with this letter and followed up by twice-weekly newsletters to all GPs in Australia, together with regular GP webinars.
There is the very real possibility that larger scale community outbreaks will occur across Australia, placing a significant burden on the health system, in which you play an absolutely critical frontline role.
Situation as at 8 March 2020
As you will be aware, the international situation has changed materially in the last few weeks. Cases have now been reported in over 90 countries, some with sustained widespread community transmission. Despite our success in containing the initial cases associated with travellers from China, we are now seeing the expected second wave of imported cases from a number of countries (most notably Iran).
We have evidence of limited community transmission in Sydney. New imported cases are being seen every day, some from countries not previously identified as high risk. It is no longer realistic that we will be able to prevent further importation of cases, and further local outbreaks seeded from imported cases are likely.
Before I outline to you what we are doing to improve our support of the primary care response to COVID-19, I will share with you our current state of knowledge about COVID-19.
It is clear that a great majority of people with COVID-19 infection (>80%) have mild disease, not requiring any specific health intervention. This mild disease contributes to the high transmissibility of the virus, as many people with infection will continue working and interacting with the community because their symptoms are so mild.
There is very little evidence of significant COVID-19 disease in children. Initially, it was suggested that children were less susceptible to infection, but more recent evidence supports the fact that children may be infected, in many cases without being aware of symptoms. The role children play in transmission is unknown.
The greatest concern remains the relatively small number of cases with severe pulmonary disease, some with a fatal outcome. We still don’t have certainty about the case fatality rate (CFR) for COVID-19, as the estimates from some countries appear to be over-estimated by under ascertainment of mild cases. It seems reasonable to assume a CFR of around 1% in a country like Australia with a strong health system – it may even be lower. We do know that the majority of fatal outcomes have been seen in the elderly, or people with comorbidities.
Current approach to response
At present our response, under the Australian Health Sector Emergency Response Plan for COVID-19, is focused on early identification of cases, isolation, contact tracing and quarantine where indicated – under the supervision and direction of the public health unit in each state or territory.
If more widespread community transmission occurs, the focus will shift to early detection and home isolation of cases to prevent or delay transmission, with less emphasis on identifying contacts who are generally unlikely to be very infectious, unless they themselves also develop symptoms.
We will let you know if and when such a shift in the public health response is indicated. Even in a large-scale outbreak, isolation of as many cases as possible can play a critical role in flattening the epidemic curve.
Testing for COVID-19 infection is currently focused on those people with respiratory symptoms who have a relevant travel history or who have been in contact with cases. Testing has largely been done so far by public health laboratories, but I am pleased to advise that we are working on further expanding access under Medicare to private pathology laboratories for the SARS CoV2 virus (COVID-19 virus). It is important at this time that all positive results are immediately reported to the state/territory public health unit, whose contacts are provided at the end of this letter.
Reducing exposure in health care settings
It is clear that, with increasing cases of COVID-19, there will be benefit in more sophisticated strategies to prevent the co-mingling of suspect or proven cases with other patients in healthcare settings. We have previously advised members of the community that, if they believe that they could potentially have or be exposed to COVID-19, they should phone their GP or local health service and seek advice before attending. If followed, this practice has allowed the practice or hospital to make arrangements for isolation and testing.
As case numbers increase, there is a need for new strategies. We will shortly be announcing to the community an expansion of the COVID-19 national hotline (1800 020 080). This hotline will operate 24 hours a day, seven days a week. Expansion of the national hotline is part of our strategy to support general practices manage the flow of cases.
People who believe that they may have been exposed to or have COVID-19 will be encouraged to call the national hotline to seek advice. A standard protocol for the call centre operators will be provided. We will share call centre information and the triage protocol with you shortly, as many GP practices have asked to have the same protocol available for their reception staff to ensure consistent messaging and patient disposition.
We are also actively developing across the nation a series of COVID-19 respiratory clinics, dedicated to the assessment of suspected cases and early treatment of patients with mild symptoms. Some of these are being established by state and territory health services and we are looking at complementing these with a limited number of primary care respiratory clinics at volunteer general practices who have the appropriate infrastructure and capability. Additional infection control training and support will be provided.
The Primary Health Networks (PHNs), in collaboration with the GP colleges and other stakeholders, will be rapidly seeking interest from practices who might wish to be involved. A time-limited separate funding model will be developed, cognisant of the nature and costs of this specialised practice, and appropriate personal protective equipment (PPE) will be provided to these clinics. Rural and regional areas will need special consideration and arrangements.
Some patients will continue to contact their usual general practice and want assessment and advice from that trusted source. It will clearly be helpful for clinic reception staff to have the standard triage protocol available. Practices may choose (as per the triage protocol) to refer patients to the dedicated clinics or health services, to undertake a remote telemedicine consultation (see below) or to make safe arrangements to see the patient at the clinic or in their place of residence.
Government is currently considering the time-limited expansion of telemedicine MBS items to enable remote consultation of patients with suspected COVID-19 and at-risk patients who will not want to be exposed to COVID-19 by attending the clinic. More details on these proposed telemedicine items will be announced very soon.
Some GPs have expressed concern about the availability of PPE, in particular surgical masks, which are the appropriate PPE for use with most patients with respiratory symptoms. A further 260,000 masks from the national medical stockpile were announced this weekend on top of the 750,000 already distributed to PHNs and we will work closely with PHNs to ensure appropriate supply arrangements.
We appreciate that it can be frustrating if only small numbers of masks are distributed at any one time. Masks are in very short supply worldwide and we need to conserve them at this time until our emergency procurement plan delivers a significantly enhanced stockpile in coming weeks. We recognise the need to supply GPs who are assessing potential COVID-19 patients and are focusing our efforts there.
There has been a change to messages about what PPE is required in the clinical assessment of potential COVID-19 cases. All of the evidence currently suggests that droplet spread is the main mode of transmission and that surgical masks are effective for routine care and non-aerosolising procedures (and much easier to appropriately fit than are P2 masks). Only where there is uncontrolled coughing are P2/n95 masks needed, and general practices will generally divert such patients to hospitals at this time. For your reference, the current PPE guidelines endorsed by the expert COVID19 infection control committee are available on the Department of Health website.
In the meeting with primary care stakeholders last week, a commitment was made on a range of initiatives, many outlined above. We are very aware that additional work is needed in the residential aged care sector and for vulnerable groups, including Aboriginal and Torres Strait Islander peoples. These have been the subject of separate planning workshops and will have their own strategies, which will be shared with you, acknowledging the roles of GPs in these areas.
We will also be undertaking a broad community education campaign on COVID-19. One of the important messages will be the value of standard hygiene messages (hand washing, cough etiquette, social distancing) in preventing transmission. I am sure that you will play a role in communicating that message to your patients along with general balanced information about this virus.
Please be on the lookout for our regular twice-weekly communiques where we will be providing information about respiratory clinics, pathology testing, PPE, temporary MBS telemedicine items and the like. You will also be given details of the planned weekly webinars on COVID-19 that we will be conducting.
No-one can accurately predict how the COVID-19 outbreak will develop in Australia. Our collective response has to be flexible and collaborative.
The Australian Government has committed to providing the necessary resources to support the response in whatever form it needs to take. The critical role of primary care in this response is well understood and greatly appreciated.
Finally, can I apologise for this very long letter. We doctors hate reading long correspondence but there is a lot of information to convey. We will endeavour to keep our twice-weekly newsletters on COVID-19 to one page.
Contact details for state and territory public health units
ACT – 02 5124 9213 (or 02 9962 4155 after hours)
SA – 1300 232 272
NSW – 1300 066 055
Tas – 1800 671 738
NT – 08 8922 8044
Vic – 1300 651 160
Qld – 13HEALTH (13 43 25 84)
WA – 08 9328 0553